Terms of Use

01The service

Edebo provides software that uses a smartphone camera to capture 3D models of the face and body, take measurements from them and compare scans over time. These terms cover the website, the Edebo app and any platform or API access ("the service").

02Not a diagnostic device

03Accounts and eligibility

• Practitioner accounts are for registered medical and aesthetic professionals, and for clinics and organisations acting through authorised staff.
• You must give accurate account and registration details and keep them up to date.
• You are responsible for keeping sign-in details and clinic access keys confidential, and for all activity under your account.
• Tell us promptly at [email protected] if you suspect unauthorised access.

04Patient consent

Before scanning anyone, the clinic must obtain that person's informed consent for the capture, storage and use of their scan, in line with applicable law. For a person under 18, consent must come from a parent or lawful guardian. The clinic is responsible for recording that consent and for honouring any later withdrawal.

05Acceptable use

You agree not to:

• Scan any person without their consent, or use scans for any purpose they did not agree to.
• Use Edebo to identify, track or profile people outside a clinical or aesthetic consultation.
• Make claims to patients that Edebo measures or guarantees outcomes it does not.
• Copy, reverse engineer, resell or interfere with the service, except as the law allows.
• Upload unlawful content or use the service in breach of any law.

06Capture conditions

Scan quality depends on the phone, the room and how the capture is done. Use a supported phone, scan in a room with adequate, even lighting and follow the in-app guidance. Strong backlight, very dim light or rapid movement can reduce quality.

07Plans and fees

• Paid plans are billed in advance, monthly or yearly, at the price shown when you subscribe. Prices exclude applicable taxes.
• Platform plans include a monthly fee plus per-scan charges based on monthly volume, as set out in your order.
• If you set up a UPI auto-pay mandate, you authorise recurring charges up to the mandate limit until you cancel it.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded unless the law requires it.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.

08Data and privacy

Our Privacy Policy explains how we handle personal data. Clinics keep ownership of the scans and records they create. You give us permission to process that data only to provide, secure and support the service.

09Intellectual property

Edebo, its software, models, design and brand belong to Edebo and its licensors. We give you a limited, non-exclusive, non-transferable right to use the service during your subscription. Nothing in these terms transfers ownership of our intellectual property to you.

10Availability and changes

We work to keep Edebo available and improving, but we do not guarantee uninterrupted service. We may update or change features. If a change significantly reduces a paid feature you rely on, we will tell you in advance.

11Limitation of liability

The service is provided "as is" to the extent the law allows. Clinicians remain responsible for clinical decisions and patient communication. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss.

12Suspension and termination

We may suspend or close an account that breaches these terms or the law, or that puts patients or the service at risk. On termination, you can request an export of your clinic's data within 30 days, after which we may delete it as set out in the Privacy Policy.

13Governing law

These terms are governed by the laws of India. Disputes will first be discussed in good faith, and otherwise fall under the jurisdiction of the competent courts in India.

14Contact